Return Policy

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Making replacement or refund request

Please contact us to request a return authorization. Your name, Item number, and reason for return should be included in the email.

1.  Quality Issues:

If a product has quality problems within 30 days of customers receiving it, LankaElectronic.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.

2.  Non Quality Issues:

If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).

Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

Canceling Orders (Before delivery)

If an order is canceled before delivery, no fee will be charged.However the oder cancellation should be placed within 24hrs.

Details

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Return Packaging

Please repack the item carefully and take pictures before repack.All items returned must contain all original packaging materials & returning the item as the same condition as received.

Return Shipping

The item should be shipped via registered mail with a tracking number at buyer's expense.

Return Process

Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued and the Shipping, handling and insurance fees are NOT refundable.

IMPORTANT

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• In item defective returns, If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense.
• Items returned without RMA number will be refused and returned to the sender.
• Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable.